Support

How can we help?

Questions about EazyConstruct, a job in progress or a payment all go to the same support team. Here's how to reach them.

Ways to contact support

From inside the app

Once the app is available, you'll be able to send a support request from Help & Support inside the app.

Available when the app launches

If there's a dispute

Raise it in the app, on the job. EazyConstruct holds any money on the job that hasn't been paid out, reviews the project record (the signed quote, change orders, photos and payments) and gives both sides a written recommendation.

How disputes work

FAQ

Answers to the questions that come up most.

If your question isn't answered here, email support and the team will help.

Contact support
Is EazyConstruct free?

Free during beta. Clients don't pay to post jobs or find contractors, contractors join for free, and there's no platform fee on any job signed during the beta, even after the beta ends.

If a client chooses company-managed materials, an oversight fee still applies, and it's shown upfront. The current rates are on the Fees page.

What happens after the beta?

EazyConstruct will announce the end of the beta, and any new pricing, in the app and by email at least 30 days before it takes effect.

Any job signed during the beta stays free of the platform fee, even after the beta ends.

Contractors who join during the beta are founding contractors, and get their first 3 months of Pro free once subscriptions start.

How do payments work?

Payments follow the schedule on the signed quote: a deposit, then the final payment. Approved change orders are paid straight away. Clients pay by EFT into EazyConstruct's account with the payment reference, and every payment's status is shown on the project until it's paid out.

EazyConstruct holds the deposit until the contractor records the site handover, which shows that work has started. Other payments are paid out within 3 Business Days of arriving, or of the client approving the work where that's needed, so payouts aren't instant.

What happens if extra work comes up?

The contractor raises a change order with a price and a description. Nothing extra goes ahead until the client approves it in the app. An approved change order is paid straight away, so the work can carry on.

When is the final payment released?

The final payment falls due once the client has approved every work-plan stage (each one marked done with photos), any Certificate of Compliance the job needs has been uploaded, and the client has confirmed practical completion.

It's then paid out to the contractor. It's free during beta: jobs signed during the beta have no platform fee.

What's the difference between self-managed and company-managed materials?

With self-managed materials, the client deals with materials themselves. The contractor's quote covers materials and labour, and both are paid to the contractor.

With company-managed materials, EazyConstruct sources the materials from its maintained supplier catalogue, and they're billed and paid separately from the contractor's labour. An oversight fee applies, based on the materials cost with a minimum amount. It's shown upfront when the client chooses this option, it's itemised on the quote, and it's paid together with the materials. EazyConstruct confirms the materials have been delivered before the contractor's work goes ahead.

Is my signed quote on record?

Yes. Signed quotes are timestamped, locked and tamper-evident, and they're stored as the project's baseline.

Is there a contract for each job?

Yes. Every job has its own signed Project Agreement between the client and the contractor. The contractor accepts it by sending the quote, and the client by signing it.

It covers the payment schedule, change orders, completion, the 90-day workmanship guarantee, cancellations and disputes. You can read the template on the Project Agreement page.

What if something's wrong after the job is finished?

The contractor guarantees their workmanship for 90 days after practical completion. If a defect appears, the client reports it in the app with photos. The contractor must respond within 3 Business Days and fix it at their own cost within 10 Business Days, or by a date you both agree.

The guarantee doesn't cover fair wear and tear, misuse or damage caused by someone else, and it's on top of your rights under the Consumer Protection Act.

What if there's a dispute?

Try to sort it out in the app's messages first. If that doesn't work, either side can raise a dispute in the app while the job is in progress or during the 90-day guarantee.

EazyConstruct then holds any money on the job that hasn't been paid out yet. Both sides can send their side, with photos or documents, within 5 Business Days, and EazyConstruct gives both a written recommendation within 10 Business Days after that. The recommendation doesn't bind either side, and clients keep their right to go to the Consumer Goods and Services Ombud or the Small Claims Court.

When can I download the app?

EazyConstruct is coming soon for Android and iOS. If you'd like early access, email support@eazyconstruct.com.

Do contractors pay a fee on the deposit, materials or change orders?

No. It's free during beta, so jobs signed during the beta have no platform fee at all, even after the beta ends.

Otherwise, the platform fee is taken only from the contractor's final payment, so a job that's cancelled before then is never charged it either. It's a percentage of the agreed labour cost, it's fixed when the quote is signed, and it's never added to the client's price.

Can clients and contractors talk before agreeing to a job?

Yes. Both sides can message each other in the app before anything is agreed.

Who can see my phone number?

Nobody, until a quote is signed. Before that, clients and contractors talk through messages in the app, and profiles, the contractor directory and job listings never show a phone number.

Once a quote is signed, the client and the contractor on that job can see each other's number.

Who can use EazyConstruct?

EazyConstruct has two kinds of accounts. Clients are homeowners and property owners who need work done. Contractors are general builders and specialist trades, such as electricians, plumbers, tilers, painters, carpenters and roofers, and each contractor is listed under their trade.

Coming soon

EazyConstruct is coming soon to Android and iOS.

The app isn't in the stores yet. If you'd like early access as a client or a contractor, send EazyConstruct an email and say which one you are.

Get early access
Coming soonApp StoreComing soonGoogle Play